Questions frequent.
We’re here to help. Find answers about our products, shipping, purchases, and much more. If you need additional assistance, our team will be happy to guide you.
Shipping and Delivery
Where do you ship to?+
We ship to Puerto Rico and the United States. Select your address during the checkout process.
For other destinations, you must have your own courier service to handle importation and logistics.
Do you offer free shipping?+
Yes! Enjoy free shipping on purchases of $199 or more. Check the applicable terms at checkout.
How long does it take for my order to arrive?+
Puerto Rico: approximately 3–5 business days.
Rest of the United States: approximately 7–15 business days.
These timeframes begin after 2–3 days of order preparation. They do not include weekends or holidays. Delivery times are estimates and may vary due to external factors.
Products and selection
Where can I check the available products?+
Explore our product catalog to see the available options, read their descriptions, and discover current offers.
How can I know which product to choose?+
Check each product's information sheet to review its composition, features, and directions for use. If you have a medical condition or take medications, talk to a healthcare professional before choosing a supplement.
You can also write to us at centromedicinaregenerativa@gmail.com or call 787-780-7575 if you are in Puerto Rico.
What is the difference between products in the same line?+
Products may have different compositions, ingredients, and intended uses, even if they belong to the same line. Review the information on each product page to compare them.
Where can I check the ingredients and composition?+
Each product sheet contains the available information about its ingredients, quantities, presentation, and dosage per package. If you need clarification on any component, write to us at centromedicinaregenerativa@gmail.com.
How do you take each product and for how long?+
Read the instructions on the label and the product information to find out the dosage, frequency, and directions for use. If you have any questions about whether it is right for you, consult a healthcare professional.
Are all the ingredients natural?+
Ingredient information can be found on each product page. Review it before purchasing and consult your healthcare professional if you have any questions about any component.
What quality standards do the products meet?+
Consult the specific information for each product to view the available manufacturing and quality data. If you need additional documentation, contact us by email.
Medical consultations and safety
Can I get guidance on which products to use?+
You can request information by email at centromedicinaregenerativa@gmail.com.
If you are in Puerto Rico, you can also schedule an appointment with the Center for Regenerative Medicine by calling 787-780-7575. The selection of supplements should consider your individual needs and the guidance of a healthcare professional.
Should I consult my doctor before using supplements?+
Yes, especially if you have a medical condition, take medications, are pregnant or breastfeeding, have allergies, or are under 18 years old. Consult a healthcare professional before adding a new supplement.
What should I do if I have allergies?+
Check the list of ingredients before purchasing. If you have known allergies or questions about an ingredient, consult your doctor before using the product.
Can I take supplements if I use medications?+
First, consult your doctor or pharmacist, especially if you take medication for blood pressure, anticoagulants, or other regular treatments. The ingredients in supplements may interact with some medications.
From what age can the products be used?+
The products are intended for adults over 18 years of age, unless the product information provides specific recommendations. For minors, consult a healthcare professional.
How should I store the products?+
Follow the directions on the label. As a general guideline, store them in a cool, dry place, protected from direct sunlight and out of reach of children.
Where can I find the expiration date?+
The expiration date is shown on the product label. If you receive an item with an upcoming expiration date, write to us at centromedicinaregenerativa@gmail.com so we can review your case.
Shopping and payments
How can I make a purchase?+
Browse the catalog, select the products you want, and follow the checkout steps to complete your purchase. Verify your address and order details before confirming.
Where can I find the offers and discounts?+
Visit our Products section and the Offer of the Month page to view the available promotions.
What should I do if the discount doesn't appear at checkout?+
Write to us at centromedicinaregenerativa@gmail.com and include the product name and a screenshot of the cart so we can review the issue.
Orders and Customer Service
How can I check the status of my order?+
Contact centromedicinaregenerativa@gmail.com. Include your order number and the email address used during purchase.
What should I do if my order arrives incomplete or damaged?+
Take clear photos of the damage, the packaging, or the items received. Then, contact us as soon as possible with your order number, a description of the problem, and the images. Our team will review the case and inform you about the available replacement or refund options.
What should I do if I have a problem with my purchase?+
Write to us at centromedicinaregenerativa@gmail.com with your order number and a description of the issue. We will review your case and advise you on the next steps.
eBooks and digital content
How do I access my eBook after purchasing it?+
After completing your purchase, you will receive an email with instructions on how to access and download your eBooks. As digital products, eBooks do not require physical shipping.
If you do not receive the email, please check your spam or junk folder. If it still hasn't arrived, contact us with your order number for assistance.
Returns and refunds
What is the return policy?+
According to our stated policy, returns of physical products may be requested within 30 days of receipt, provided the product is unopened and unused.
The customer is responsible for the return shipping cost. The original shipping cost is not included in the refund. Approved refunds are processed within an estimated 5–10 business days to the original payment method.
You must contact our team to request an RMA (return authorization) number before shipping the product.
View the full terms in Section 7 of our Terms of Service.
How do I start a return?+
Write to centromedicinaregenerativa@gmail.com with your order number and request return authorization before shipping the product.
Important information
Do supplements replace medical treatment?+
No. Supplements are not intended to diagnose, treat, cure, or prevent any disease. They are not a substitute for medical evaluation, prescribed medications, or a balanced diet. Always consult your healthcare professional before using a new supplement.
How can I contact TiendaCMR?+
For inquiries about products, orders, or purchases, write to us at centromedicinaregenerativa@gmail.com.
If you are in Puerto Rico and need information about appointments, you can call 787-780-7575.